Cortana Madrid

Me dijeron por teléfono que viniera a la tienda entre las 13:00 y las 15:00 para ver vestidos. Pero cuando llegamos, nos dijeron que no… que volviéramos a las 14:00. Cuando regresamos, nos dijeron (sin disculparse) que en realidad no podíamos entrar.Si es imposible entrar sin cita previa, me habría gustado que lo hubieran dejado claro desde el principio en lugar de hacernos perder toda una tarde . Intento ser razonable y justa, pero esto me pareció un trato pésimo y poco profesional.

I bought my wedding dress from Cortana and what can I say except how wonderful of an experience it was? I fell in love with the brand from afar (San Francisco!) and visited Madrid on a trip to Europe to finally get a chance to try their beautiful wedding dresses on.First off, their store is simply beautiful. Every detail is thought out perfectly and… when you go upstairs to the bridal area you never want to leave. It feels like you have entered the gates of heaven!Carol helped me during my first visit and was so incredibly kind and lovely. She was so patient with me, gave me as much time as I needed, and genuinely put in so much love into her work. I ended up purchasing a dress that was completely different from what I had expected to buy, but it was just perfect for me!As the dress was getting made, Carol kept me updated via WhatsApp and once it was ready she messaged me to arrange a time for me to come to try it on, complete any alterations, and then take it home with me. Since I was coming from the US to do this she was very flexible and assured me that everything could be done within a 6 day trip.I came back 6 months later to try on the finished dress. I tried it on over two days, once with Bea (who is also fantastic, fun, and so kind as well) and once with Carol. To my surprise, there were absolutely no alterations needed! I have never heard of anyone having their wedding dress measurements taken so perfectly taken that not a single alteration was needed! (They would have completed any alterations for free if they were needed though.)Overall such an amazing experience. This store and the beautiful women who work there made the experience of finding and buying my wedding dress simply perfect. I cannot recommend them enough.

Had the absolute best experience choosing my wedding dress at Cortana. From the very first day, the whole team was super accommodating and professional. Raquel helped me throughout the whole process and made me feel very much at home (and a quick shoutout to Bea!!) very happy with the execution of the gown, you can clearly see how much work is put into each of their dresses! Works of art!!

Si elegís Cortana para vuestra boda, pedíd cita con Cristina! Es una profesional, amable, paciente y siempre dispuesta a ayudar o aclarar dudas. El trato que recibimos de Cristina fue clave para decidirnos por el vestido de Cortana. Muchas gracias!!

Experiencia estresante, y comentando todo el tiempo que teníamos una hora y ya. Me parece q para elegir un vestido de novia, no proceden esas prisas, De en tener muchas clientes q aguantan esos requisitos. Por Dios!!! Q es un vestido de novia!!!

Me confirmaron la fecha para ir a probarme vestidos. Soy de fuera y había organizado todo para venir.10 días antes me dijeron que lo habían apuntado mal y que mi fecha no estaba reservada.

No puedo estar más contenta de haber elegido Cortana para mi vestido de novia! Ya tuvimos muy buena experiencia con el vestido de novia de mi hermana y no dudé en elegirles esta vez para la mía. A pesar de contar con poco tiempo para la confección del vestido, Raquel solo me ha puesto facilidades. Estoy muy agradecida por todos sus consejos, profesionalidad, atención y cariño recibido en todas las pruebas. También me atendió Carolina y fue igual de profesional y cariñosa con nosotras. Además las telas son una pasada, por no hablar de los diseños... te lo adaptan para que te quede como un guante! Una experiencia inolvidable. Mil gracias por todo chicas. Desde luego lo recomiendo 100%!